Support requests of a non-critical nature are dealt with during normal business hours through our integrated support portal and each of our three service levels has a guaranteed response time.
For full details please read the Support Terms.
Our support teams monitor our systems on a 24x7 basis. Any service interruptions will be automatically detected and dealt with immediately by our service experts.
If you sign up for our Enterprise level service, you can phone our local support team to get immediate help. The support engineers will be available during business hours in your region.